We apply rental charges on a fortnightly basis. You must pay your rent within this two week cycle or you will be in arrears.
If you are having problems paying your rent you should contact us immediately. If you don't pay your rent, we will contact you to find out if there is a problem. Please read our debt recovery policy for more information.
- Debt recovery policy
It's your responsibility to make sure your rent is paid on time and to contact us if you can't pay. If you don't deal with your rent arrears we can take legal action and you could be at risk of losing your home.
If you need to discuss your rent arrears, please call 01324 506070. Pick option 2 to speak to your housing officer or option 4 to speak to the Revenues & Benefits Team. You can also email them at firstname.lastname@example.org.
Frequently asked questions
- How can I get help to pay my rent?
- What happens if I have rent arrears?
- Where else can I get help with my finances?
- What happens if I have difficulty paying my lock-up or garage site rent?
- How can I make sure I have no arrears when I move out of my property?
- How can I have arrears when I have moved out of my tenancy?
- Rent arrears and the Right to Buy
- Can I apply for another Council Tenancy if I have former tenant’s arrears?
- What action can the Council take to recover former tenant arrears?
How can I get help to pay my rent?
Contact us if you think you may be eligible for housing benefit. If you get housing benefit and still can’t pay your rent you may be eligible for a discretionary housing payment.
What happens if I have rent arrears?
Stage 1 – Reminder letter
We will send you a reminder telling you how much you owe. You must contact us immediately or we may take action to evict you from your home.
Stage 2 – Notice of Proceedings
If you do not respond to our reminder letter, we will send you a Notice of Proceedings. Contact us immediately if we send you a Notice of Proceedings.
Stage 3 – Summons for Court
If you haven't contacted us about your arrears, you will be sent a Summons telling you when your case will be heard in Court.
The Court can decide:
- To 'sist' your case – to take no further action while you make payments towards your arrears or
- To 'continue' your case – to call it in Court again to allow you to show you have paid a regular amount towards your arrears or to allow for your housing benefit claim to be processed or
- To 'grant decree' – to grant us permission to evict you
Stage 4 - Eviction
If the Sheriff grants decree against you, we will send you a letter telling you the date of the eviction. It is never too late to contact someone for advice as it may still be possible to stop your eviction
Where else can I get help with my finances?
Your local Citizens Advice Bureau offices:
27-29 Vicar Street
Telephone: 01324 611244
24 Duke Street
Telephone: 01324 823118 or 01324 825333
1 Kerse Road
Telephone: 01324 483467
The Debt Advice Service
Telephone: 01324 506735
Shelterline (Freephone, 24 hours)
Telephone: 0808 800 444
What happens if I have difficulty paying my lock-up or garage site rent?
We will send you a letter telling you to clear all your arrears within 7 days. If you are struggling to clear your arrears, you should contact us to discuss a reasonable amount for you to pay in addition to your standard weekly rent until your arrears is cleared. You must not fail to make any agreed payments without contacting us. If you ignore the first letter, we will send a second and final warning letter telling you to clear the arrears within a period of 10 days.
If you don’t respond to this final letter or if you fail to make an agreed payment without contacting us you will receive a notice of termination letter giving you 7 days to clear your belongings from the garage and return the keys.
If you don’t respond to this letter we will take court action.
How can I make sure I have no arrears when I move out of my property?
A Housing Officer will visit you to carry out a property inspection before you move out. If you have any rent arrears a payment agreement will be made. You can also ask for a final rent balance when you return your keys.
How can I have arrears when I have moved out of my tenancy?
You may be charged additional rent if you abandon your property, do not give us the four weeks’ notice required before you move out or do not hand the keys back on time. You may also be charged for outstanding repairs.
Rent arrears and the Right to Buy
If you are in rent arrears or owe rent for a previous address, your right to buy application will be refused.
Can I apply for another Council Tenancy if I have former tenant’s arrears?
You can apply to join the housing list if you are in arrears from a previous tenancy, but your debts may prevent you from being allocated a Council property.
What action can the Council take to recover former tenant arrears?
We may take legal action against you, your wages or bank account could be frozen and your debt may be passed to Sheriff Officers for recovery.