We need to hold accurate personal information about you to enable us provide you with the best services. Information which is about you, and from which you can be identified, is known as your "personal data" and may include your name, contact details, and information held on a personnel file or social work records.

We are committed to protecting your personal data and complying with the Data Protection Act 1998 (the Act). The Act covers the collection, storage, processing, distribution and destruction of personal data. As a controller of personal data, we are registered with the Information Commissioner's Office (ICO).

We have a data protection policy and data protection guidelines in place for our employees and elected members, as well as an information security policy:

Data Protection Guidelines
Data Protection Policy
Information Security Policy

Use of your personal data

We will use your details to provide you with the service which you or someone else has asked us to provide. We may also share information with partner organisations, such as the NHS, to provide you with better services.

We may also use your details for the purposes of crime prevention and crime detection and/or when required by law and will share it with other public bodies for that purpose.

Making a request to see your personal data

You have a right under the Act to see certain information held by us about you. A request to see information held about you is known as a "subject access request". If you would like to see the information we hold about you, you should either:

  • write to us, or
  • download, complete and send a personal data request form
Personal data request form

Please send your request, along with proof of your identity, to the address provided or to data.protection@falkirk.gov.uk.

Proof of identity

We can only give personal data to people who are entitled to it, which is why we ask for proof of identity. A copy of your driving licence or passport is preferable. In some cases, we may need to see the originals and/or ask for further proof.

If you do not hold a passport or driving licence please contact us at data.protection@falkirk.gov.uk to discuss alternative forms of identification.

How we process your request

We have 40 calendar days to respond to your request. There are exemptions in the Act which may mean that we do not need to comply with all, or part, of your request. If you are not happy with how we deal with your request, please let us know and we will try to resolve your complaint. If you are still not happy, you should contact the Information Commissioner's Office.