Common repairs in blocks of flats where we own all or some of the flats:

• Blocks in FULL council ownership
• Blocks with MAJORITY council ownership
• Blocks with MINORITY council ownership

The council is responsible for repairs to communal areas in blocks it fully owns, such as:

• entrance doors
• communal lights
• door entry systems

If damage is caused by tenants or their visitors, we may ask you to pay for the repair.

If your property is in a high rise factored block, you can report a communal repair by emailing or calling us (see How to request a common repair).

Some repairs will be included in your annual fee, some may require us to consult with the other owners on how best to progress the required repairs.

If your property is in a block where the council owns the majority of properties then we will consult with the other owners on how best to progress the required repairs. If you notice a common repair within the block, you can inform us of the repair by using the contact methods below.

You can telephone us (follow the options for the type of repair), email us or complete the online form:

If the council owns fewer properties than private owners in your block, it's best to discuss the best way to progress the repairs with the other owners.

The Mixed Tenure Team will be able to assist you with this:

Please also see our process for submitting Estimates and Reimbursement:

If your property is in a block where all the properties are privately owned then the council will not be responsible for completing repairs.

Everyone in the block is responsible for repairs to common parts and a majority vote by all owners is required to decide whether work goes ahead. However, even if the minority owners do not give consent for the work they would be liable to pay for the work and this can be enforced through the courts.

See Help with common repairs information below.

If you are a private owner you can get free and impartial advice to help understand legal obligations, establish good maintenance arrangements and carry out repairs in privately owned blocks from Under One Roof. You can also find further information on our own Under One Roof webpage.

The Novoville Shared Repairs app can make arranging repairs easier to manage. It allows one or more owners to create a virtual block, report issues to other owners, source quotes and take a vote on repairs, open a digital account for your building and pay in shares for the work, appoint and pay the selected contractor.

For more information or to download the app, visit Novoville Shared Repairs. Also see our Novoville webpage for more information.