This notice provides details of what information we collect from you, what we do with it and who it might be shared with when you visit The Helix Park.

The information is being collected for the following purpose/s:

1. To process your booking or admission for a tour or events.
2. To record details of lost property that you have advised us of.
3. To process "customer not present" transactions (for example, a customer making a payment by telephone).
4. To administer a loan service for those who borrow equipment.

The legal basis for each purpose is set out below:

If you provide us with information in relation to your health this is regarded as special categories data (personal data which the General Data Protection Regulations say is more sensitive, and so needs more protection). Our legal basis for processing this special categories data in relation to your health is your explicit consent.

We collect your name and contact details (which may be a postal address, email address, phone number and/or mobile phone number). We will also collect information about your group demographic, health and specific needs if you provide them. We also keep copies of your communications with us and our responses.

We may also collect your payment details.

We collect information from you or a third party acting on your behalf, for example, a carer, a parent or guardian if you are under 16 years of age, a solicitor, a councillor, another family member.

When you purchase tickets online, our online booking supplier (Digitickets) allows us to see some of the information you provide them.

We may share information with IT System administrators and suppliers for the purposes of upgrading and maintaining systems.

We may also share your information if we are required to do so by law or with the Scottish Information Commissioner (freedom of information), the Information Commissioner (data protection), the Scottish Public Services Ombudsman (complaints) and the Health & Safety Executive (accidents).

The Council has a duty to protect public funds. We may check your information within the Council for verification purposes and/or for the prevention of fraud. We may share your information with other organisations where we are required to do so for the purposes of the prevention or detection of crime.

1. We keep your information for 1 year from the end of the calendar year in which the booking or event took place.
2. We keep your information for 3 months after you advise us of your lost property.
3. Any paper copies of payment details are destroyed once the payment has been processed.
4. We keep your information until the equipment is returned.

If you want to make a booking for a tour or event, advise us of lost property, make a purchase over the phone, or borrow equipment we need to know the information set out above.

This notice was last updated in March 2022.