This page provides information about factoring under the following headings:

1. What is factoring?
2. Who does it apply to, the Scottish Property Factor Register and the (factoring) Code of Conduct
3. Non-Falkirk Council factoring
4. Co-owner repairs
5. Falkirk Council factoring

Factoring can be where:

• the shared parts of two or more residential properties are managed and maintained for you by your local authority, a registered social landlord or a private business.
• common land owned by two or more people is managed or maintained by a land private business.

A factor can provide services to inspect and maintain common parts. This includes liaising with owners, organising necessary works and the administration of bills and payments.

The Property Factors (Scotland) Act 2011 applies to homeowners who receive property management and maintenance services from a local authority, a registered social landlord or a private business.

• All factors must register with the Scottish Government. You can search for information about a property factor at the Scottish Property Factor Register
• Factors must comply with the Code of Conduct
• The 2012 Code of Conduct applies to complaints about an alleged act/omission of a property factor up to 16 August 2021.
• The 2021 Code of Conduct applies to complaints about an alleged act/ omission of a property factor on or after 16 August 2021.
• If the homeowner feels the factor has not carried out their duties correctly, the homeowner can ask the First-tier Tribunal for Scotland (Housing & Property Chamber) to resolve any issues.

Homeowners receiving a factoring service from a provider which is not Falkirk Could should contact their factor directly. You can search the Scottish Property Factor Register to locate details of registered factors.

If you are a property owner in a self-factored block, all owners in the block are generally responsible for communal repairs, unless title deeds specify otherwise.

Further information is available at Common repairs, Under One Roof, Novoville Shared Repairs app.

If you own an ex-Falkirk Council property within any of the following high-rise blocks, Falkirk Council is your property factor: 

Statement of Services were sent to all homeowners who receive factoring service from us in September 2013. Updated Statement of Services were issued to all factored owners in March 2015 and April 2022, due to changes.

The Statement of Services is also updated and shared online annually to take account of changes to fees and contact information. It is also issued when property ownership changes. If you have recently bought a property, in one of the listed blocks and have not received a Statement of Services, please contact us.

The current Written Statement of Services can be accessed below:

Satisfaction surveys are issued annually in paper form, with the option to respond electronically via our Participate+ Platform. For more information about Participate+, please see Consultation and survey.

Satisfaction information and an update on Factoring issues can be found in our Factoring newsletter:

• Antisocial behaviour and reporting
• Common repairs
• External Wall Fire Review Forms (EWS1)
• High rise flats (fire safety)
• Housing Investment Programme
• Performance on factoring – this is included in the Scottish Social Housing Charter
• Under One Roof: Buildings Insurance Webinar 25/02/26

If you wish to make a complaint, please use our complaints form. Please also see the Factoring Complaints Procedure - Summary below.

If you have taken the Buildings Insurance option with Falkirk Council and need to make a claim, please use the claim form below.

For information on our Corporate Debt Recovery Process and the Factoring Debt Recovery Overview please see documents below.

• Fire and smoke alarms: the law (Scottish Government)
• Fire, smoke and heat alarms (Scottish Fire & Rescue Service)

(Falkirk Council's property factor registered number: PF000365)