Factoring can be where:

• the shared parts of two or more residential properties are managed and maintained for you by your local authority, a registered social landlord or a private business.
• common land owned by two or more people is managed or maintained by a land private business.

A factor can provide services to inspect and maintain common parts. This includes liaising with owners, organising necessary works and the administration of bills and payments.

The Property Factors (Scotland) Act 2011 applies to homeowners who get property management and maintenance services from a local authority, a registered social landlord or a private business.

• All factors must register with the Scottish Government. You can search for information about a property factor at the Scottish Property Factor Register
• Factors must comply with the Code of Conduct
• The 2012 Code of Conduct applies to complaints about an alleged act/omission of a property factor up to 16 August 2021.
• The 2021 Code of Conduct applies to complaints about an alleged act/ omission of a property factor on or after 16 August 2021.
• If the homeowner feels the factor has not carried out their duties correctly, the homeowner can ask the First-tier Tribunal for Scotland (Housing & Property Chamber) to resolve any issues.

You are affected by factoring if you own an ex-Falkirk Council property within any of the following high rise blocks:

Statement of Services were sent to all homeowners who receive factoring service from us in September 2013. In March 2015, an updated Statement of Services was issued to all factored owners. Updated copies have been issued since then detailing contact information and fees changes.

The current Written Statement of Services can be accessed below:

If you have recently bought a property in one of the listed blocks and do not have a Statement of Services, please contact us.

Satisfaction information and an update on Factoring issues can be found in our Factoring newsletter:

Satisfaction surveys are issued annually in paper form and electronically via our Participate+ Platform. Please see our Consultation and survey for more information.

(Falkirk Council's property factor registered number: PF000365)

Homeowners receiving any other factoring services should contact their factor directly or search the Scottish Property Factor Register.

If you own an ex-Falkirk Council property in any other block, communal repairs can be arranged by any co-owner. This is not covered by factoring, for further information see common repairs.

The above is intended as a guide only and is not to be treated as a substitute for legal advice.

• Antisocial behaviour and reporting
• Common repairs
• External Wall Fire Review Forms (EWS1)
• High rise flats (fire safety)
• Performance on factoring – this is included in the Scottish Social Housing Charter.

If you wish to make a complaint, please use our complaints form. Please also see the Factoring Complaints Procedure - Summary below.

If you have taken the Buildings Insurance option with Falkirk Council and need to make a claim, please see our the claim form.

For information on our Corporate Debt Recovery Process and the Factoring Debt Recovery Overview please see documents below.

• Fire and smoke alarms: the law (Scottish Government)
• Fire, smoke and heat alarms (Scottish Fire & Rescue Service)

For information or advice please contact your local Advice and Support Hub.