Coronavirus (COVID-19) information

Following the Scottish Government announcement to move to Phase 2 of the construction sector return to work model, as of week commencing Monday 15 June 2020 and subject to safe working practises being in place, we intend to extend the scope of our works as follows.

Reporting emergency repairs remains unchanged and tenants should continue to call us on 01324 506070 to report these. This line is open 24/7.

In addition to the emergency repair service, we intend to carry out repairs to external and communal areas of our properties including:

Repairs/Maintenance/Upgrades External Works Communal
Block Property Block
Roofs yes yes  
Chimney yes yes  
Outside aerials yes yes  
Guttering and downpipes yes yes  
Roughcasting/external stonework yes yes  
Reglaze individual windows yes yes  
Replace double glazing unit     yes
Replace entrance doors     yes
Hardware repairs/replacement to doors and windows     yes
Repairs to external lighting yes yes  
Repairs and maintenance to external elements      
Fences (all types)   yes  
Clothes/rotary driers      
All other works within communal close area     yes

You can now request these works via the online form below. As you can appreciate we have a backlog of these repairs, reported pre COVID restrictions and will work through them as a priority. We will contact you to arrange a suitable date to visit.

All non-emergency internal repairs continue to remain suspended at this time. However, we would appreciate it if you could still report these repairs using the online form below. This will give us the opportunity to quantify, prioritise and manage workloads when working restrictions change. Unfortunately at this time we are unable to advise on timescales when these repairs will be carried out. However, we will contact you to arrange a suitable date to visit.

This is a difficult time for everyone and we appreciate your understanding and support as we work to continue to deliver critical services.

For more information on Coronavirus (COVID-19):

You can report problems and damage to a Council home or communal area via My Falkirk below:

Other ways to request a housing repair

Had a repair carried out?

Tell us how happy you were with your repair. If something hasn't gone well, we will get in touch to try and put it right.