What is factoring?
Factoring can be where:
- the shared parts of two or more residential properties are managed and maintained for you by your local authority, a registered social landlord
or a private business.
- common land owned by two or more people is managed or maintained by a land private business.
A factor can provide services to inspect and maintain common parts. This includes liaising with owners, organising necessary works and the administration of bills and payments.
If you are affected by factoring
The Property Factors (Scotland) Act 2011 applies to homeowners who get property management and maintenance services from a local authority, a registered social landlord or a private business.
Falkirk Council factoring
You are affected by factoring if you own an ex-Falkirk Council property within any of the following high rise blocks:
- Belmont Tower
- Breton Court
- Corentin Court
- Eastburn Tower
- Leishman Tower
- Marshall Tower
- Maxwell Tower
- Parkfoot Court
- Paterson Tower
- Symon Tower
Statement of Services were sent to all homeowners who receive factoring service from us in September 2013. In March 2015, an updated Statement of Services was issued to all factored owners. Updated copies have been issued since then detailing contact information and fees changes.
The current Written Statement of Services can be accessed below:
- Specimen Written Statement of Service (2022-2023)
DOCX file, 61.2 KB
COVID-19: Please check offices are open before travelling. Contact and website details for various organisations can be found within the Written Statement.
If you have recently bought a property in one of the listed blocks and do not have a Statement of Services, please contact us.
Satisfaction information and an update on Factoring issues can be found in our March 2022 Factoring Newsletter:
- Factoring newsletter 2022
DOCX file, 28.2 KB
(Falkirk Council's property factor registered number: PF000365)
Non Falkirk Council factoring
Homeowners receiving any other factoring services should contact their factor directly or search the Scottish property Factor Register.
If you own an ex-Falkirk Council property in any other block, communal repairs can be arranged by any co-owner. This is not covered by factoring, for further information see common repairs.
The above is intended as a guide only and is not to be treated as a substitute for legal advice.
- Building Insurance Claims Form – Multi-Storey Flats
DOCX file, 59.3 KB
- Debt recovery policy
DOCX file, 50.1 KB
- Factoring Complaints Procedure - Summary
DOCX file, 37.5 KB
- Factoring Debt Recovery Overview
DOCX file, 38.3 KB
If you wish to make a complaint, please use our complaints form.
For information or advice please contact your local Advice and Support Hub.