Council Tax FAQs

  1. How can I pay my council tax?
  2. How will I know when I should pay council tax?
  3. Who is responsible for paying council tax?
  4. How do you decide where my main residence is?
  5. Why is the council tax banding higher on my one-bedroom flat than my friend's three-bedroom semi?
  6. Who decides the band of my property?
  7. Will my council tax band be increased if I build an extension onto my house?
  8. How can I stop getting council tax bills for my old address?
  9. What should I do with council tax bills for the person who stayed here before me?
  10. Who do I contact to query my water and sewerage charges?
  11. I have lost my job and can't pay my council tax. What should I do?
  12. How can I find out which dates my council tax is due?
  13. How can I find out how much council tax I have paid or have still to pay?
  14. Can I change the date of my council tax direct debit?
  15. Can I pay my council tax over 12 months instead of 10 months?
  16. I think I have paid too much council tax. How do I get it back?
  17. I own a property and rent it out. Who should advise the Council?
  18. If my tenant doesn't pay his council tax, will I be responsible?
  19. I'm going to work abroad and will be renting out my house. Do I still have to pay council tax?
  20. What exemptions can be claimed on council tax when there is a death?

How can I pay my council tax?


How will I know when I should pay council tax?

We will send you a bill each March, or shortly after you first become liable to pay, telling you how much you have to pay. Council tax is paid for 10 months each year from 1 April to 1 January. If you want to pay your council tax in one payment, you must pay before 1 May.


Who is responsible for paying council tax?

In the majority of cases the owner or tenant is the responsible person. If a house is empty or if it is no one's main residence, the owner of the property is responsible. If the property is jointly owned, then both owners are responsible for paying council tax.


How do you decide where my main residence is?

Most people only have one house, so this is their main residence.

If you are involved with more than one property for any reason, we will ask you for more information to help us decide which is your main residence.


Why is the council tax banding higher on my one-bedroom flat than my friend's three-bedroom semi?

Your council tax banding depends on the estimated value of the house at 1991 prices, not the number of bedrooms. The band depends upon the area you live in and the size and type of the property.

Who decides the band of my property?

The Assessor for Central Scotland places all residential properties in a valuation band based on the estimated value of the property at 1991 prices. If the property was built after 1991 the Assessor makes an estimate as to what the market value would have been. If you don’t agree with the band your property has been put into you should contact the Assessor on 01786 892200.


Will my council tax band be increased if I build an extension onto my house?

Currently, any alterations or extensions will not affect the council tax valuation band until the property is sold.

How can I stop getting council tax bills for my old address?

If you were a tenant at the address, please contact us with the name of your landlord and the date your tenancy ended. If you owned the property, please contact us with the date the property was sold and the name of the buyer.

What should I do with council tax bills for the person who stayed here before me?

Return the bill to the address shown on the envelope and contact us if you know a forwarding address.

Who do I contact to query my water and sewerage charges?

Scottish Water, for more information see water and waste water charges.


I have lost my job and can't pay my council tax. What should I do?

Contact us. You may be able to claim a council tax reduction.

How can I find out which dates my council tax is due?

Please see your most recent bill. If you do not pay by direct debit, your monthly payments will run from April to January and are due on or before the 1st of each month.


How can I find out how much council tax I have paid or have still to pay?

Please contact us and we will be able to advise you.

Can I change the date of my council tax direct debit?

Yes. Contact the direct debit team on 01324 506895 or complete and return a new direct debit mandate.


Can I pay my council tax over 12 months instead of 10 months?

Yes. You can pay your council tax over 12 months by direct debit or payroll deduction.

I think I have paid too much council tax. How do I get it back?

Contact us and if you are entitled to a refund we will issue you a cheque in the post. If you paid by direct debit, we will refund you directly into your bank account.

I own a property and rent it out. Who should advise the Council?

As the owner of the property, it is up to you to advise us if someone is renting your house or you will be responsible for paying the council tax.

If my tenant doesn't pay his council tax, will I be responsible?

If you have provided us with details of the tenant and the tenancy start date we will pursue the tenant for the outstanding council tax.

I'm going to work abroad and will be renting out my house. Do I still have to pay council tax?

No. If you are renting out your property your tenant will be responsible for paying the council tax.

What exemptions can be claimed on council tax when there is a death?

See the council tax discount and exemptions page for more information.