If you are unhappy with a decision about your housing application or an offer of housing, you can ask to have the situation looked at again using the appeals procedure.

You can use the appeals procedure if:

  • the priority you have been awarded does not reflect your needs.
  • you have been unfairly suspended from the housing register or your application has been cancelled unreasonably.
  • your priority has been removed unreasonably because you refused 2 offers of housing.
  • the house you have been offered does not match the choices on your application.
  • you have been offered a house that is in an unacceptable condition.
  • we have refused to make you an offer of housing.

The timescale for submitting an appeal is up to 21 days from the date:

  • your application has been suspended or cancelled.
  • priority has been removed because you refused 2 offers of housing.
  • a property was offered that did not match the choices on your application.
  • a property was offered that you felt was not in an acceptable condition.

Our appeals leaflet and form is available for download:

Homespot appeals process

Alternatively, you can speak to a member of staff from our Housing Services at one of our One Stop Shops.

We will reply to your appeal in writing. If you are still unhappy with the decision, we will let you know what the next step is.