If you're struggling with energy costs, there is help available. Different organisations offer support with fuel, heating, home improvements and advice.  
 
Our Advice & Support teams can also help you check benefits, manage debt and understand your energy bills. Contact our Community Advice Services team or Debt Advice Team.

The Fuel Bank Foundation provides 2 fuel vouchers worth £73 - one for £49 and one for £24.

Eligibility

• Prepayment gas/electricity customers in fuel crisis

How to access

• Referral through the Community Advice Services team or Advice and Support Hub staff.

This fund is available for financially vulnerable households who live off the gas grid and rely on bulk fuel deliveries. The Heat Fund ensures people are not left without energy for basics like heating or hot water.

Eligibility

• Your household must be off gas grid and rely on bulk fuel.
• You must also currently be without heat or at risk of no heat.

How to access

• Referral through the Community Advice Services team or Advice and Support Hub staff.

Home Energy Scotland offer free and impartial energy advice, tariff checks and income maximisation.

Eligibility

• Scottish residents.

How to access

• Call 0808 808 2282
• Or visit Home Energy Scotland.

The Scottish Government's Warmer Homes Scotland programme offers support worth £10,000 or more for eligible households for energy-saving home improvements like heating and insulation to help make your home warmer and cheaper to heat.

Eligibility

• Use the self-assessment tool to see if you are eligible

How to access

• Apply via Home Energy Scotland.

The Scottish Welfare Fund - Crisis Grant can help if you have an urgent need that puts your health or safety at serious risk - for example, if you have no money for food or you can't afford electricity or gas.

Eligibility

• Falkirk Council resident
• Aged 16 and over
• On a low income/receiving benefits
• Have no other support

How to access

• Complete the online form
• Contact the Community Advice Services team or  Advice and Support Hub staff
• or call 01324 506070.

The Child Winter Heating Payment is a benefit from the Scottish Government to help disabled children and young people and their families with increased heating costs over winter.

This benefit is paid once a year. The payment for winter 2025-2026 is £255.80.

Eligibility

• Aged 19 or younger
• Receiving the highest care rate disability benefits

How to access

• Apply online
• or call 0800 182 2222.

The Winter Heating Payment is a yearly payment to help with winter energy costs for people on low-income benefits.

Eligibility

People who receive certain benefits such as:

• Universal Credit
• Pension Credit
• Income Support
• Support for Mortgage Interest

How to access

• Call Social Security Scotland for free on 0800 182 2222.

The Scottish Government's Pension Age Winter Heating Payment helps people of State Pension age pay their heating bills.

You could get a payment of between £100 and £300.

Eligibility

• Born on or before 21 September 1959
• Lived in Scotland on at least the last day of the qualifying week - the qualifying week for winter 2025/2026 is Monday 15 September to Sunday 21 September 2025

How to access

• Most eligible people get the payment automatically and do not need to apply
• Check if you need to apply or call 0800 182 2222.

The Warm Home Discount is a one-off annual discount of £150 on your electricity bill for qualifying households on a low-income. If you're eligible, your electricity supplier will apply the discount to your bill.  

Eligibility

You qualify if you either:

• get the Guarantee Credit element of Pension Credit
• or are on a low income and meet your energy supplier's criteria for the scheme 

How to access

•  Contact your electricity supplier to check if you're eligible and how to apply.

The Octo Assist Fund offers payment holidays, electric blankets and more.

Eligibility

• Octopus customers in financial difficulty

How to access

• Apply online.

The E.ON Next Energy Fund helps towards electricity and gas bills and can provide replacement appliances if yours have broken or are in poor condition.

Eligibility

• E.ON customers

How to access

• Apply online or via our Debt Advice Team.

The Scottish Power Hardship Fund helps Scottish Power customers clear or reduce outstanding balances. 

Eligibility

Scottish Power customers on qualifying benefits:

• Universal Credit
• Income Support
• Housing Benefit
• Pension Credit Savings Credit

How to access

• Apply online or via our Debt Advice Team.

By joining your energy supplier's Priority Services Register, you can get extra support - including help with bills, meter readings and priority assistance during power cuts.

Eligibility

• Elderly
• Disabled
• Chronically ill
• or have young children

How to access

• Join through your energy supplier or network operator.

Scammers are targeting people struggling with their energy bills. Energyadvice.scot offer free and practical advice on how to stay safe.