Report a faulty street light
This notice provides details of what information we collect from you, what we do with it, and who it might be shared with.
What information do we collect about you?
We collect your contact details:
- name
- postal address
- email address
- telephone numbers
We also keep copies of your communications with us and our responses.
Why do we collect this information?
The information is being collected for the following purpose:
- To facilitate the investigation of your reported faulty street light.
The legal basis for each purpose is set out below:
| Legal basis | Purpose |
|---|---|
| Consent | |
| Performance of a contract | |
| Legal obligation | |
| Vital interests | |
| Task carried out in the public interest | 1 |
| Legitimate interests |
Falkirk Council, as Roads Authority, is responsible under Section 35 of the Roads (Scotland) Act 1984 to provide and maintain lighting for roads, or proposed roads, which are, or will be, maintainable by them and which in their opinion ought to be lit.
Where do we collect information from?
We collect information from you through the submission of a completed 'Roads – report a faulty street light' MyFalkirk form.
Do you have to provide your personal data to us?
You do not have to provide information to us, but we may then not be able to provide you with a service.
Who might we share your information with?
Your data will only be accessible by those employees inputting your data, or those tasked with making decisions based on the defective street light information you have provided.
We have a duty to protect public funds. We may check your information within the Council for verification purposes and/or for the prevention of fraud. We may share your information with other organisations where we are required to do so for the purposes of the prevention or detection of crime.
How long do we keep hold of your information?
We keep your information for 1 year following the closure of your reported defective street light case. A Business Classification Scheme which sets out the types of records we hold, and how long we hold them can be accessed via:
This notice was last updated in November 2021.