- What is antisocial behaviour?
- Do I have to be a council tenant to make a complaint?
- How do I report ASB?
- Should I contact the police?
- Is there an ‘out of hours’ service?
- What are my responsibilities?
- Can my neighbour be evicted?
- How do I apply for an Antisocial Behaviour Order against my neighbour?
- What is mediation?
- Do I have to meet my neighbour for mediation?
- Is mediation legally binding?
- What happens if I am the person responsible for the antisocial behaviour?
- How can I help if I have a problem neighbour?
What is antisocial behaviour?
Antisocial behaviour can mean different things to different people. The Antisocial Behaviour Act (Scotland) 2004 defines it as “acting in a manner that causes or is likely to cause distress”. Noisy neighbours, graffiti and disorder are some examples of antisocial behaviour.
Do I have to be a council tenant to make a complaint?
No, any resident of the Falkirk Council area can contact us.
How do I report ASB?
You can call our free ASB reporting line on 01324 506070 that is open 24 hours a day. We will pass ASB reports to the relevant service or organisation, including the Community Safety Team, Police Scotland or Housing Services.
Should I contact the police?
Yes, you should contact the police if an incident is ongoing or of a criminal nature. The police can be contacted on 101 for non emergency incidents and 999 for an emergency.
Is there an ‘out of hours’ service?
Yes, you can call our free Antisocial Behaviour Reporting Line on 01324 506070. The Reporting Line is open 24 hours a day. We will pass antisocial behaviour reports to the relevant service or organisation, including Police Scotland (101), the Housing Community Estate Team or the Conflict Resolution Team.
What are my responsibilities?
As part of the community, you have the responsibility to treat your neighbours and others in the community with respect. We all have the responsibility to report antisocial behaviour so that it can be stopped.
Can my neighbour be evicted?
Your nuisance complaint will be investigated and we will work with you and your neighbour to change their behaviour. In extreme cases, court action will be taken against those who cannot or will not change their behaviour.
How do I apply for an Antisocial Behaviour Order against my neighbour?
You cannot apply for an Order. If after investigation we think an Order is the best course of action, we can apply to the court for this.
What is mediation?
Mediation is a free and voluntary process which gives everyone involved in an antisocial behaviour situation the opportunity to resolve their issues. Trained mediators will lead any mediation meetings.
Do I have to meet my neighbour for mediation?
No. While you do not have to meet your neighbour, evidence shows it will benefit everyone involved.
Is mediation legally binding?
No, mediation is a voluntary process. It is the responsibility of everyone involved to keep to any agreement made.
What happens if I am the person responsible for the antisocial behaviour?
We will work with you to help you change your behaviour and can tell you what is expected of you as a Falkirk Council resident. We can take legal action against you if the situation does not improve.
How can I help if I have a problem neighbour?
You can help us by keeping a Neighbour Nuisance Incident Diary, contacting the Antisocial Behaviour Reporting Line on 01324 506070, or by contacting Police Scotland (101) if you think a criminal act is being committed.