Coronavirus (COVID-19) information

    Lost, stolen or faulty bus passes

    If you have a faulty bus pass, or have lost your bus pass, please contact us on 01324 506070 to arrange a replacement.


    Renewing a bus pass

    Falkirk Library has reopened for bus pass renewals by appointment only. Please call 01324 503605 to book an appointment. You can also apply by emailing Transport Planning.

      Disability Living Allowance (DLA), Personal Independence Payment (PIP) or Attendance Allowance

      Email transportplanning@falkirk.gov.uk the following information:

      • Name
      • Current address including postcode
      • Date of birth
      • A scan or photograph of all pages of your latest DWP award letter (the letter must be dated within the last 12 months and must show the expiry date of your benefit award) showing entitlement to one of the benefits listed below:
        • Disability Living Allowance - mobility component (higher rate)
        • Disability Living Allowance - care component (middle or higher rate)
        • Attendance Allowance
        • Personal Independence Payment (PIP) - daily living and/or mobility component

      Registered blind or partially sighted

      Email transportplanning@falkirk.gov.uk the following information:

      • Name
      • Current address including postcode
      • Date of birth

      Profoundly or severely deaf

      Email transportplanning@falkirk.gov.uk the following information:

      • Name
      • Current address including postcode
      • Date of birth

      War Pensioners Mobility Supplement

      Email transportplanning@falkirk.gov.uk the following information:

      • Name
      • Current address including postcode
      • Date of birth

      Current Blue Badge holders

      Email transportplanning@falkirk.gov.uk the following information:

      • Name
      • Current address including postcode
      • Date of birth

      Mental health issues or those who have been (or would be) refused a driving license on medical grounds (other than on the grounds of drug or alcohol misuse)

      Email transportplanning@falkirk.gov.uk the following information:

      • Name
      • Current address including postcode
      • Date of birth

      New bus pass applications

      Falkirk Library has reopened for bus pass applications by appointment only. Please call 01324 503605 to book an appointment. You can also apply by emailing Transport Planning.

      Please allow up to 21 days for your application to be processed.

        Disability Living Allowance (DLA), Personal Independence Payment (PIP) or Attendance Allowance

        Email the following to transportplanning@falkirk.gov.uk:

        • Name
        • Current address including postcode
        • Date of birth
        • A passport standard photo (which could be taken on a phone against a plain background)
        • A scan or photograph of all pages of your latest DWP award letter (the letter must be dated within the last 12 months, must show the expiry date of your benefit award and must show your name and address) showing entitlement to one of the benefits listed below:
          • Disability Living Allowance - mobility component (higher rate)
          • Disability Living Allowance - care component (middle or higher rate)
          • Attendance Allowance
          • Personal Independence Payment (PIP) - daily living and/or mobility component

        Please note that disabled person's bus passes can only be used up to the end date of your benefit award, up to a maximum of 3 years. Applications that do not include copies of your DWP letter stating the end date of your award (or if it is indefinite/ongoing) cannot be processed.

        Registered blind or partially sighted

        Email the following to transportplanning@falkirk.gov.uk:

        • Name
        • Current address including postcode
        • Date of birth
        • A passport standard photo (which could be taken on a phone against a plain background)
        • Proof of address (for example a photo of a Council Taxi bill, current driving licence or utility bill – excluding mobile phone bills)
        • Your Forth Valley Sensory Centre registration number

        Profoundly or severely deaf

        Email the following to transportplanning@falkirk.gov.uk:

        • Name
        • Current address including postcode
        • Date of birth
        • A passport standard photo (which could be taken on a phone against a plain background)
        • Proof of address (for example a photo of a Council Taxi bill, current driving licence or utility bill – excluding mobile phone bills)
        • A recent letter from your Audiologist, Hospital Consultant or Registered Society for the Deaf. The letter must show that you have bilateral hearing loss greater than or equal to 70dBHLs averaged over 1, 2 and 4KHz. If you have been deaf since birth, a letter from your GP is acceptable.

        War Pensioners Mobility Supplement

        Email the following to transportplanning@falkirk.gov.uk:

        • Name
        • Current address including postcode
        • Date of birth
        • A passport standard photo (which could be taken on a phone against a plain background)
        • Proof of address (for example a photo of a Council Taxi bill, current driving licence or utility bill – excluding mobile phone bills)

        Current Blue Badge holder

        Email the following to transportplanning@falkirk.gov.uk:

        • Name
        • Current address including postcode
        • Date of birth
        • A passport standard photo (which could be taken on a phone against a plain background)
        • Your Blue Badge number

        Mental health issues or those who have been (or would be) refused a driving license on medical grounds (other than on the grounds of drug or alcohol misuse)

        Email the following to transportplanning@falkirk.gov.uk:

        • Name
        • Current address including postcode
        • Date of birth
        • A passport standard photo (which could be taken on a phone against a plain background)
        • Proof of address (for example a photo of a Council Taxi bill, current driving licence or utility bill – excluding mobile phone bills)
        • A copy of your award letter from the Ministry of Defence if you receive an award under the Armed Forces Compensation Scheme within tariff levels 1-8.
        • Confirmation from a health professional (either a copy of a letter or email) that you qualify on the grounds of NCT002 (mental health) or NCT003 (medical grounds).

        Scotland-Wide Free Bus Travel allows eligible disabled people to travel free on bus services within Scotland without any peak-time restrictions. The qualifying criteria include the following:

        • Receipt of the higher rate of the Mobility Component of Disability Living Allowance
        • Receipt of the middle or higher rate of the Care Component of Disability Living Allowance
        • Receipt of Attendance Allowance
        • Receipt of Personal Independence Payment (PiP)
        • Receipt of War Pensioners Mobility Supplement
        • Holding a current Disabled Person's Parking Badge (Blue Badge)
        • Being registered blind or partially sighted
        • Being profoundly or severely deaf
        • Having mental health issues or those who have been (or would be) refused a driving license on medical grounds (other than on the grounds of drug or alcohol misuse).

        Frequently asked questions

        1. What supporting information will I need?
        2. How long will it take to process my application?
        3. Is there a charge to get my bus pass?
        4. Will I be eligible for a companion concession?
        5. How long is my bus pass valid for?
        6. Where can I use my bus pass?
        7. Can I use my bus pass on sightseeing tours and trips?
        8. I have lost my bus pass, how do I get a replacement?
        9. My bus pass does not scan on the bus – what should I do?

        What supporting information will I need?

        You will need proof of address (for example, a Council Tax bill, bank statement etc).

        You will also need:

        • A copy of your award letter if you receive a qualifying benefit (for example – Disability Living Allowance, Attendance Allowance, War Pensioners Mobility Supplement, Personal Independence Payment). This must be dated within the previous 12 months.
        • A note of your registration number if you are registered blind or partially sighted.
        • A copy of your award letter from the Ministry of Defence if you receive an award under the Armed Forces Compensation Scheme.
        • A fully completed "Certificate of Eligibility", signed by an authorised signatory if you are applying on mental health grounds. Please note that the certificate cannot be signed by your doctor.
        • A note of your Blue Badge serial number if you are applying because you hold a valid Blue Badge.
        • A fully completed NCT003 form if you are applying because you are epileptic. This must be signed by a hospital consultant, epilepsy nurse or doctor.

        How long will it take to process my application?

        Once we have taken your photograph and confirmed your supporting information, your bus pass will be posted to you in approximately 7-10 days.


        Is there a charge to get my bus pass?

        No, your bus pass is free.


        Will I be eligible for a companion concession?

        If your mobility needs require you to be accompanied when travelling, you can apply for a companion concession. This is marked with a +1 next the orange C on the bus pass.

        To be eligible for a companion concession, you must be:

        • Receiving (or living in a care/residential home and eligible for) the Middle or Higher Rate of the Care Component of Disability Living Allowance or Personal Independence Payment Daily Living component.
        • Receiving Attendance Allowance.
        • Receiving War Pensions Constant Attendance Allowance.
        • Registered as blind. Please note that being registered as partially sighted does not qualify for a companion concession.

        How long is my bus pass valid for?

        Your bus pass will usually be valid for three years. If you receive Disability Living Allowance, Attendance Allowance or Personal Independence Payment, your bus pass will be issued at the end of your current award. For example, if your Disability Living Allowance is for two years, your bus pass will be issued for two years.


        Where can I use my bus pass?

        You can use your bus pass on registered bus services and long distance bus services in Scotland. You can also travel to Berwick-Upon-Tweed and Carlisle but must pay the correct fare to travel around when you get there.


        Can I use my bus pass on sightseeing tours and trips?

        No, you cannot use your bus pass on sightseeing tours, trips or other similar services.


        I have lost my bus pass, how do I get a replacement?

        You can request a replacement by contacting us on 01324 506070. A replacement bus pass will be posted to you in approximately 7-10 days. You will not have to pay for your replacement bus pass, but you will have to pay to travel until your new bus pass arrives.


        My bus pass does not scan on the bus – what should I do?

        If your bus pass is valid but does not scan on the bus, the bus driver will issue a temporary pass to allow you to travel for one week. You will need to request a replacement bus pass by telephoning 01324 506070.