Coronavirus (COVID-19) information

The National Entitlement Card Programme Office has advised us that the production of National Entitlement Cards (bus passes) for renewals and replacements has restarted.

Lost, stolen or faulty bus passes

If you have a faulty bus pass, or have lost your bus pass, please contact us on 01324 506070 to arrange a replacement. If you have lost your card, please explain to the driver that you have been unable to obtain a replacement card due to the closure of local authority offices and the card production bureau. The driver should allow you to travel until you obtain a replacement.

Expired bus passes

If your disabled person's bus pass has expired and you want to renew it:

For people qualifying through receipt of Disability Living Allowance (DLA) or Personal Independence Payment (PIP)

Please email a scan or photograph of all pages of your latest DWP award letter (the letter must be dated within the last 12 months and must show the expiry date of your benefit award) showing entitlement to one of the benefits listed below to transportplanning@falkirk.gov.uk. The email should include your name, address and date of birth.

  • Disability Living Allowance - mobility component (higher rate)
  • Disability Living Allowance - care component (middle or higher rate)
  • Attendance Allowance
  • Personal Independence Payment (PiP)

For people who are registered blind, partially sighted, profoundly or severely deaf, or who are in receipt of War Pensioners Mobility Supplement

Please email transportplanning@falkirk.gov.uk with your name, address and date of birth.

For people who hold a valid Blue Badge

Please email transportplanning@falkirk.gov.uk with your name, address, date of birth and Blue Badge number/expiry date.

For people who have mental health issues or those who have been (or would be) refused a driving license on medical grounds (other than on the grounds of drug or alcohol misuse)

Please email transportplanning@falkirk.gov.uk with your name, address and date of birth.

New bus pass applications

Please note that we are currently unable to issue new bus passes. We will update this page in due course.

Scotland-Wide Free Bus Travel allows eligible disabled people to travel free on bus services within Scotland without any peak-time restrictions. The qualifying criteria include the following:

  • Receipt of the higher rate of the Mobility Component of Disability Living Allowance
  • Receipt of the middle or higher rate of the Care Component of Disability Living Allowance
  • Receipt of Attendance Allowance
  • Receipt of Personal Independence Payment (PiP)
  • Receipt of War Pensioners Mobility Supplement
  • Holding a current Disabled Person's Parking Badge (Blue Badge)
  • Being registered blind or partially sighted
  • Being profoundly or severely deaf
  • Having mental health issues or those who have been (or would be) refused a driving license on medical grounds (other than on the grounds of drug or alcohol misuse).

Full details of eligibility criteria are included in the application form which can be picked up from Falkirk Library.


How to apply

Contact Falkirk Library:

  • Tuesday 10am - 4pm
  • Thursday  10am - 7pm

Frequently asked questions

  1. How do I apply for free bus travel?
  2. What supporting information will I need?
  3. How long will it take to process my application?
  4. Is there a charge to get my bus pass?
  5. Will I be eligible for a companion concession?
  6. How long is my bus pass valid for?
  7. How do I reapply for a bus pass?
  8. Where can I use my bus pass?
  9. Can I use my bus pass on sightseeing tours and trips?
  10. I have lost my bus pass, how do I get a replacement?
  11. My bus pass does not scan on the bus – what should I do?

How do I apply for free bus travel?

Contact Falkirk Library:

  • Tuesday 10am - 4pm
  • Thursday 10am - 7pm

Call 01324 503605

Please note that we can only accept applications from permanent residents of the Falkirk Council area.


What supporting information will I need?

You will need proof of address (for example, a Council Tax bill, bank statement etc).

You will also need:

  • A copy of your award letter if you receive a qualifying benefit (for example – Disability Living Allowance, Attendance Allowance, War Pensioners Mobility Supplement, Personal Independence Payment). This must be dated within the previous 12 months.
  • A note of your registration number if you are registered blind or partially sighted.
  • A copy of your award letter from the Ministry of Defence if you receive an award under the Armed Forces Compensation Scheme.
  • A fully completed "Certificate of Eligibility", signed by an authorised signatory if you are applying on mental health grounds. Please note that the certificate cannot be signed by your doctor.
  • A note of your Blue Badge serial number if you are applying because you hold a valid Blue Badge.
  • A fully completed NCT003 form if you are applying because you are epileptic. This must be signed by a hospital consultant, epilepsy nurse or doctor.

How long will it take to process my application?

Once we have taken your photograph and confirmed your supporting information, your bus pass will be posted to you in approximately 7-10 days.


Is there a charge to get my bus pass?

No, your bus pass is free.


Will I be eligible for a companion concession?

If your mobility needs require you to be accompanied when travelling, you can apply for a companion concession. This is marked with a +1 next the orange C on the bus pass.

To be eligible for a companion concession, you must be:

  • Receiving (or living in a care/residential home and eligible for) the Middle or Higher Rate of the Care Component of Disability Living Allowance or Personal Independence Payment Daily Living component.
  • Receiving Attendance Allowance.
  • Receiving War Pensions Constant Attendance Allowance.
  • Registered as blind. Please note that being registered as partially sighted does not qualify for a companion concession.

How long is my bus pass valid for?

Your bus pass will usually be valid for three years. If you receive Disability Living Allowance, Attendance Allowance or Personal Independence Payment, your bus pass will be issued at the end of your current award. For example, if your Disability Living Allowance is for two years, your bus pass will be issued for two years.


How do I reapply for a bus pass?

You will need to reapply at Falkirk Library. Please apply at least three weeks before your current card expires.


Where can I use my bus pass?

You can use your bus pass on registered bus services and long distance bus services in Scotland. You can also travel to Berwick-Upon-Tweed and Carlisle but must pay the correct fare to travel around when you get there.


Can I use my bus pass on sightseeing tours and trips?

No. you cannot use your bus pass on sightseeing tours, trips or other similar services.


I have lost my bus pass, how do I get a replacement?

You can request a replacement by contacting Falkirk Library on 01324 503605 or us on 01324 506070. A replacement bus pass will be posted to you in approximately 7-10 days. You will not have to pay for your replacement bus pass, but you will have to pay to travel until your new bus pass arrives.


My bus pass does not scan on the bus – what should I do?

If your bus pass is valid but does not scan on the bus, the bus driver will issue a temporary pass to allow you to travel for one week. You will need to request a replacement bus pass by contacting Falkirk Library on 01324 503605 or by telephoning 01324 506070.