Coronavirus (COVID-19) information
Lost or faulty bus passes
If you have a faulty bus pass, or have lost your bus pass, please contact us on 01324 506070 to arrange a replacement.
If you have lost your card, please explain to the driver that you have been unable to obtain a replacement card due to the closure of local authority offices and the card production bureau. The driver should allow you to travel until you obtain a replacement.
Applying for your first over 60s bus pass
You can apply for your first over 60s bus pass by emailing the following to email@example.com (as Falkirk Library is closed):
- Current address including postcode
- Date of birth
- A passport standard photo (which could be taken on a phone against a plain background)
- Proof of address (for example a photo of a Council Tax bill, current driving licence or utility bill – excluding mobile phone bills)
- Proof of age (for example a photo of your birth certificate, current driving licence or passport)
- Photographic proof of identity (a photo of a current driving licence, passport or public sector issued staff ID card – for example local authority, NHS, Police/Fire/Ambulance etc).
Please note that because we need to be able to verify your identity before we can issue a bus pass, applications which do not include acceptable photographic proof of identity cannot be processed at this time.
Please allow up to 21 days for your application to be processed.
For more information on Coronavirus (COVID-19), see www.falkirk.gov.uk/covid19.
Scotland-Wide Free Bus Travel allows people aged 60 or over free travel on bus services within Scotland without any peak-time restrictions.
Further information can be found at the Transport Scotland website.
Frequently asked questions
- What are the criteria for free bus travel?
- What supporting information will I need?
- How long will it take to process my application?
- Is there a charge to get my bus pass?
- I am not 60 yet; can I apply before my birthday?
- How long is my bus pas valid for?
- How do I reapply for a bus pass?
- Where can I use my bus pass?
- Can I use my bus pass on sightseeing tours and trips?
- I have lost my bus pass, how do I get a replacement?
- My bus pass does not scan on the bus – what should I do?
What are the criteria for free bus travel?
If you are aged 60 and over and live in Scotland, you will qualify for the Scotland-Wide Free Bus Travel Scheme. Please note that we can only accept applications from permanent residents of the Falkirk Council area.
What supporting information will I need?
You will need proof of address (for example, a Council Tax bill, bank statement etc) and proof that you are aged 60 and over (for example, a driving licence, birth certificate – only valid if your name has not changed since birth).
How long will it take to process my application?
Once we have taken your photograph and confirmed your supporting information, your bus pass will be posted to you in approximately 7-10 days.
Is there a charge to get my bus pass?
I am not 60 yet; can I apply before my birthday?
You can apply for your bus pass two weeks before your 60th birthday.
How long is my bus pas valid for?
Your bus pass will be valid for up to five years.
How do I reapply for a bus pass?
Your bus pass will be automatically renewed before it expires and a replacement posted to you. Please tell us if your address has changed by phoning 01324 506070.
Where can I use my bus pass?
You can use your bus pass on registered bus services and long distance bus services in Scotland. You can also travel to Berwick-Upon-Tweed and Carlisle but must pay the correct fare to travel around when you get there.
Can I use my bus pass on sightseeing tours and trips?
No. you cannot use your bus pass on sightseeing tours, trips or other similar services.
I have lost my bus pass, how do I get a replacement?
You can request a replacement by contacting us on 01324 506070.
A replacement bus pass will be posted to you in approximately 7-10 days. You will not have to pay for your replacement bus pass, but you will have to pay to travel until your new bus pass arrives.
My bus pass does not scan on the bus – what should I do?
If your bus pass is valid but does not scan on the bus, the bus driver will issue a temporary pass to allow you to travel for one week. You will need to request a replacement bus pass by contacting us on 01324 506070.