Where to get help
In times of uncertainty, we’re here to help
Many households are feeling the pressure of rising costs, unexpected bills or changes in circumstances. If you're worried about money, struggling to keep up with essentials or facing an immediate crisis, you’re not alone — and you don’t need to manage it by yourself
There is support available, and our teams can help you find the right advice for your situation.
Our services are free, confidential and designed to make it easier for you to get the support you need, when you need it.
How we can support you:
In person advice and support
At our Advice and Support Hubs, we can help if you don't know what support you can get, need advice on Council Tax or council rent, or need help to apply for council benefits and can't do it online.
Our 3 Hubs are open Monday- Friday 10am-4pm:
Central Advice and Support Hub
More information about the Central Advice and Support Hub can be found on our website.
Falkirk Library,
Hope Street,
Falkirk,
FK1 5AU
East Advice and Support Hub
More information about the East Advice and Support Hub can be found on our website.
West Advice and Support Hub
More information about the West Advice and Support Hub can be found on our website.
Help to check your benefits over the phone or video call
Many households miss out on financial support simply because they don't know what they’re entitled to.
Our Welfare Benefits Team can help you:
- Check if you qualify for extra benefits
- Increase your household income
- Understand your options if your circumstances change
You can also use our Benefits Calculator to quickly check if you might get extra support. It's quick, easy and confidential.
Debt and budgeting advice
If debts are building up or you're worried about falling behind, early debt and budgeting advice can make a big difference.
You can get:
- help with personal budgeting support
- advice on how to deal with your debts
- help to review the money you have coming in and going out
Crisis Grants for urgent situations
If you are facing an immediate crisis and your health or wellbeing is at risk, you may be able to receive a Crisis Grant through the Scottish Welfare Fund.
Crisis Grants do not need to be repaid and can help with urgent essentials such as:
- Food
- Heating
- Electricity
- Emergency living costs