Whatever our age, background or role in life, from time to time we all have problems - whether personal, family, or work-related.

Talking to a counsellor or an adviser can help us understand a problem, try a different approach or just learn how to cope with a situation that we can't change.

Our confidential Employee Assistance Programme (EAP) aims to help you find your own solution to whatever is worrying you.

Making contact

You can contact the Employee Assistance Helpline 24-hours a day, 365 days a year. The helpline offers counselling and advice on a variety of personal, family or workplace issues.

The service is provided by a professional organisation, Wellbeing Solutions Management and there is no cost to you.

Calls are confidential.

Alternatively, you can book a telephone appointment online:

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The website also provides a wide range of online resources and tools to help with personal, work and family issues.

Emotional support

If you would like the support of a counsellor, you can arrange a telephone counselling session at a time to suit you. Your counsellor may recommend further counselling sessions to help you overcome a more troubling issue.

Practical advice

If you need professional advice or factual information on any legal, money, health, work or personal issue, you can arrange for a free telephone consultation with a specialist adviser.


The EAP is a confidential and anonymous service provided by an independent organisation. No personal or identifying information is communicated to your employer.

Only in the most extreme and unusual circumstances would your confidentiality and anonymity ever be broken, for example, if our clinical professionals considered that you may be a significant danger to yourself or others around you. In these circumstances, you would be informed when this happens.