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UK Government £400 Energy Bills Discount/ Energy Bills Support Scheme

Starting October 2022, a £400 non-repayable discount will be paid out over 6 months to help households with the cost of energy.

  • £66 in October and November
  • £67 in December, January, February and March

Who's eligible

  • Everyone with a domestic electricity connection.

How to access

There is no need to apply. Energy suppliers will apply the discount directly. However, customers on prepayment meters need to look out for a voucher to get this discount.

How will the discount be received?

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Traditional prepayment meter customers

Energy bill discount vouchers will be automatically issued from the beginning of each month. You will receive the discount automatically in one of the following ways:

  • a voucher received by SMS text message, email, or by post, using your contact details registered with your energy supplier. It is important to ensure these are up to date.
  • an automatic credit when you top up at your usual top up point.

Your energy supplier will let you know how you will receive your discount.

To make sure you do not miss out you should make sure:

  • Your contact details with your energy supplier are correct.
  • You use your voucher at your usual top-up point eg local PayPoint or Post Office branch.

Guide to redeeming your voucher: You should receive your voucher near the beginning of each month, either by SMS text message, email, or by post. Each voucher is valid for 3 months.

What if I haven't received my discount?

If you have not received your voucher, please check that your electricity supplier has your correct contact details. If you haven't heard anything, call your supplier and let them know as you are entitled to the discount. You may not have heard anything if your discount has been added as an automatic credit when you top up at your usual top up point – but your energy supplier should let you know this.

  • When you have received your voucher, you can redeem it at your usual top up point when you top up as usual. For example, at the Post Office or a Paypoint shop.
  • Look out for your new voucher – received at the beginning of each month until March 2023.
  • Redeem each voucher as soon as you can – they are only valid for 3 months.

What do I do if I've missed my voucher?

If you think you have missed your voucher, get in touch with your energy supplier as they can re-issue it.

Direct debit customers

You'll receive the discount automatically in one of the follow ways:

  • Reduction on monthly direct debit
  • A refund to your bank account
  • Standard credit or payment card customers

Your discount will be automatically applied as a credit to your account in the first week of each month. The credit will appear as it would if you had made a payment.

Standard credit or payment card customers

Your discount will be credited directly to your smart prepayment meter in the first week of each month.

Beware of scams

There have been several scams surrounding the UK Government's £400 energy bill discount. Customers have been reporting receiving text messages inviting them to apply for the discount. This is a SCAM. The £400 is paid automatically and you don’t need to apply. For more information on the scheme, visit the UK government website.

Fuel Bank Foundation

A Fuel Bank voucher - £49 voucher available from 01 November 2022 to 31 March 2023.

  • vouchers are usually issued within 24 hours and are valid for 30 days.
  • vouchers are redeemed at PayPoint outlets, with the exception of British/Scottish Gas where the vouchers are Post Office and must be redeemed at a Post Office.

Who's eligible

  • Prepayment meter customers for gas/electricity
  • If you are in fuel crisis

How to access

You can be referred through the Community Advice Services team and Advice and Support Hub staff.

Home Energy Scotland

Home Energy Scotland offer free and impartial energy advice, information on grants and loans, tariff advice and income maximisation.

Home Energy Scotland

For more information, visit Home Energy Scotland.

Home Heating Support Fund

Payments made directly to energy supplier or energy vouchers sent directly to individual customers.

  • For those facing significant financial hardship regardless of the fuel or payment method used.

Who's eligible

  • You must have received energy and/or debt advice to be eligible.

Those already disconnected from an energy source are not eligible for this fund.

How to access

Our Community Advice Services team can apply on your behalf or you can apply yourself at homeheatingadvice.scot.

Warm Home Discount Scheme

£150 off your energy bill (or added to your meter).

The money is not paid to you - it's a one-off discount on your electricity bill, between October 2022 and March 2023.

Who's eligible

Core group

  • Those who receive the Guarantee Credit element of Pension Credit.

Broader group (Low income households)

  • child tax and working tax credits
  • income-related employment and support allowance
  • income-based jobseeker's allowance
  • income support and universal credit
  • receiving housing benefit with a child under 5 or a disabled child

How to access

Apply directly to your energy provider.

The Warm Home Discount comes directly from energy providers so you must check with your energy provider if they offer the discount.

Those in the core group receive it automatically, those in the broader group must apply.

Winter Fuel Payment

This year will be combined with Pensioner Cost of Living Payment - £250 to £600 available.

Payments are made in November or December.

Who's eligible

  • If you were born on or before 26 September 1956.
  • You lived in the UK for at least one day during the week 19 - 25 September 2022 (this is called the 'qualifying week').

How to access

Most get it automatically.

But you must apply if:

  • you've not had it before
  • you do not get benefits or a State Pension or if you've deferred your State Pension
  • you get Housing Benefit, Council Tax Reduction, Child Benefit, Universal Credit or an Adult Disability Payment from the Scottish Government

Complete the Winter Fuel Payment claim form to apply.

Ensure your address is correct with HMRC.

Scottish Welfare Fund - Crisis Grant

To meet an urgent need that poses an immediate and substantial risk to health and safety eg food and energy supply (electricity or gas).

Who's eligible

You can apply if you:

  • live in the Falkirk Council area
  • are legally resident in the UK
  • aged 16 and over
  • are on a qualifying benefit eg Income Support or low income
  • do not have any access to other appropriate sources of financial support
  • are subject to a sanction or disallowance by the DWP and have had your benefit reduced as a result (you may be considered for a Crisis Grant until you can arrange a hardship payment).

How to access

Apply using the Scottish Welfare fund online form.

Or visit one of our Advice and Support Hubs.

The Scottish Welfare Fund Helpline is open 9:00am to 5:00pm Monday to Friday (except bank holidays):

Scottish Welfare Fund Helpline

Child Winter Heating Assistance

A benefit from the Scottish Government to help disabled children and young people and their families with increased heating costs over winter.

This benefit is paid once a year. The payment for winter 2022-2023 is £214.10.

Who's eligible

  • Young people aged 19 or younger and get one of the following:
    • the highest rate of the care component of Child Disability Payment
    • the highest rate of the care component of Disability Living Allowance for children
    • the enhanced daily living rate of Personal Independence Payment

How to access

Those eligible are automatically paid.

Usually paid from end of November onwards.

Cost of living payment

  • £326 – already paid in July 2022
  • £324 – between 08-30 November 2022 for most people

It will be received by those found to be eligible between 26 August 2022 and 25 September 2022.

Who's eligible

You must be in receipt of any of the following:

  • Universal Credit
  • Income-based Jobseeker's Allowance (JSA)
  • Income-related Employment and Support Allowance (ESA)
  • Income Support
  • Pension Credit
  • Child Tax Credit
  • Working Tax Credit

How to access

You will be paid this automatically.

Payment will be made in the same way as other benefits.

Disability cost of living payment

Payment of £150.

Who's eligible

You must be in receipt of the following:

  • Attendance Allowance
  • Constant Attendance Allowance
  • Disability Living Allowance for adults
  • Disability Living Allowance for children
  • Personal Independence Payment
  • Adult Disability Payment (in Scotland)
  • Child Disability Payment (in Scotland)
  • Armed Forces Independence Payment
  • War Pension Mobility Supplement

How to access

You will be paid this automatically.

Winter Heating Payment is replacing the Cold Weather Payment

An annual £50 payment, paid automatically through Social Security Scotland. Payments for winter 2022 will start from February 2023.

Who's eligible

You must be in receipt of one of the following:

  • Pension Credit
  • Income Support
  • income-based Jobseeker's Allowance
  • income-related Employment and Support Allowance
  • Universal Credit
  • Support for Mortgage Interest

How to access

You will be paid this automatically.

Warmer Homes Scotland

To help people make their homes warmer by installing a range of energy saving improvements.

Assessors come to your home to survey it and will recommend improvements suitable for the home, which could include a range of insulation and heating.

In some cases, a customer contribution will be required for more expensive improvements, such as solid wall insulation. An interest free loan is available to help meet the costs of the customer contribution. The loan is subject to a credit check and includes an administration fee.

Who's eligible

You must meet ALL of the following:

  • Be a homeowner or the tenant of a private-sector landlord
  • Live in the home as your main residence
  • Have lived there for at least 12 months (unless in receipt of a DS1500 or BASRiS form)
  • Live in a home with a poor energy rating - this will be assessed by a surveyor
  • Live in a home that meets the tolerable living standard set out in the Housing (Scotland) Act 2006 or, where the home does not meet the tolerable living standard, this will not impact on the effectiveness of the measures recommended for installation under the scheme
  • Householders must not have received support for energy efficiency improvements through Warmer Homes Scotland in the last 5 years.

AND one of the following:

  • Be 75 or over and have no working heating system
  • Be 16 or over (working age) and be in receipt of a passport benefit or income-related benefit

How to access

Call Home Energy Scotland or complete their contact form.

Home Energy Scotland

E.ON Energy Fund/ E.ON Next Energy Fund

Grants towards bills and replacement appliances.

Who's eligible

  • E.ON customers only

How to access

You can contact E.ON Next Energy Fund or you can be referred through our Debt Advice Team.

OVO Energy Fund

Who's eligible

  • OVO customers only.
  • You have debt to either electricity or gas account of more than £150. The debt has been accumulated over 90 days.
  • You have a gross annual household income of £16,190 or less.
  • You can't re-apply if you've previously applied to the fund in the last 2 calendar years.

How to access

Contact OVO direct:

Scottish Power Hardship Fund

Customers can receive a full or partial award to their arrears and then their Scottish Power account will be credited. Awards will only be paid once the customer commits to a payment arrangement towards their on-gong usage.

Who's eligible

  • Scottish Power customers only.

How to access

You can apply for the Scottish Power Hardship Fund or you can be referred through our Debt Advice Team.

To qualify customers must be receiving the following:

  • Income Support
  • Job Seekers Allowance
  • Employment or Support Allowance
  • Pension Credit

Customers can also qualify if they have a low household income or special circumstances for example, income reduction or illness.

British Gas – Individuals & Families Fund

A grant to clear an outstanding debt on a current or open gas, electricity or dual fuel energy account in your name or a member of your household. You don't need to be a British Gas customer to apply for this fund - you can be a British Gas customer, or a customer from another supplier with arrears of up to £1,500. Many energy companies have their own funds for their customers so make sure to check.

Who's eligible

  • You must live in Scotland
  • You must not have received a grant from the British Gas Energy Trust within the last 2 years
  • You have electric and/or gas debt
  • You must be in or facing fuel poverty
  • You have received help from a money advice agency

How to access

Information needed to apply:

  • Proof of money advice received in the last 3 months
  • Proof of all household income
  • British gas customers - meter readings
  • Other energy suppliers - bill from last 4 weeks

Apply at British Gas Energy Trust.

Priority Services Register

You can apply to the Priority Services Register.

The register is a free support service from those in vulnerable situations. You can apply through your energy provider or network operator.

Ofgem rules mean energy suppliers must offer a payment plan people can afford.

Advice and Support

If you need help to claim benefits, unsure what benefits you may be entitled to or have recently been refused benefits the Welfare Benefits Team can help.

If you're worried about debt or are struggling to manage your money, we can help. The Debt Advice Team can give you help and advice on all types of debt including rent and mortgage arrears, council tax, personal loans, hire purchase agreements, credit cards, store cards, payday loans, catalogues, and fuel bills.

For more information on support available - Cost of living support – how we can help

Beware of scams

Scammers are targeting people struggling with their energy bills. Energy Advice offer free and practical advice on how to stay safe.