1. Table of contents

What should I do if I am homeless?

If you are homeless, or think you may become homeless in the next 2 months, you should contact our Housing Needs Team as soon as you can.

It is very important that you get in touch straight away as we can:

  • Try and stop you losing your home
  • Help you find new accommodation
  • Arrange for you to stay in short term accommodation
  • Contact other agencies to help you

How to get in touch

Our homeless service is available 24 hours a day, seven days a week.

During normal working hours (Monday - Friday between 9:00am and 5:00pm), please contact:

In an emergency

Outwith normal working hours (5:00pm until 8:45am week days, and during weekends and public holidays), please call us on:

This is our emergency service for people who find themselves homeless in a crisis situation and need immediate accommodation. Emergency staff are on duty 24 hours a day, 7 days a week.

What happens when I get in touch?

We will arrange an interview for you with a Homeless Advice Officer. Our staff are fully trained to offer all information and advice you may need. Our services are:

  • Free
  • Confidential
  • Professional
  • Understanding

If you contact the emergency team because you don't have anywhere to go, we will:

  • Arrange temporary accommodation for you
  • Make an appointment for a homeless interview with a Homeless Advice Officer on the next working day

It is still very important to come to your homeless interview even if you find a place to spend the night with friends or family and decline our offer of accommodation. We will need to work with you as quickly as we can to resolve your housing problem.

What housing options are available to me?

For more information on what housing is available to you in the Falkirk Council area, visit our housing options page.