We can provide help and advice to private tenants about all aspects of renting a home privately.

Private tenants' rights and responsibilities are explained in the Tenant Information Pack, which all landlords must give new tenants.

The pack covers many subjects under the following headings:

  • Your tenancy
  • Information about the property
  • Information about your landlord
  • Responsibilities of tenants and landlords

More information is available on the Scottish Government’s website.


Frequently asked questions

  1. Is my landlord registered?
  2. Am I living in a House of Multiple Occupation (HMO)?
  3. How do I complain about my landlord not carrying out repairs to my rented property?
  4. Deposits – what do I need to know?
  5. How can I receive help with paying my deposit for a private let?
  6. How can I get help to pay my rent?
  7. Where can I get free independent housing advice?
  8. What are my landlord’s health and safety obligations?

Is my landlord registered?

You can check this on the Landlord Registration website.


Am I living in a House of Multiple Occupation (HMO)?

HMOs are tenancies that are let to three or more people who are not related. HMO landlords must get a licence from us.


How do I complain about my landlord not carrying out repairs to my rented property?

The Private Rented Housing Panel can give advice on repairs guidance for tenants. We can provide assistance with contacting the Panel if you wish.


Deposits – what do I need to know?

Your landlord must put your deposit in one of three government based schemes. More information is available from the Scottish Government's website.


How can I receive help with paying my deposit for a private let?

Our deposit guarantee scheme can help with your deposit. It helps people who do not have a cash deposit by giving the landlord a written guarantee.


How can I get help to pay my rent?

If you are on a low income, you may be able to get Housing Benefit.


Where can I get free independent housing advice?

Shelter Scotland offer free advice on homelessness, renting from a private landlord, mortgage arrears and finding a place to live.


What are my landlord’s health and safety obligations?

Please see your Tenant Information Pack for details.