• Unsolicited calls or texts: Anyone claiming to be from Microsoft Support, Council ICT, or an external helpdesk offering to "fix" your Outlook, restore email access, or verify your account.
• Suspicious links: Text messages asking you to click a link to "install a patch," update settings, or log in via an external website.
• Requests for credentials: Callers asking for your username, password, or Multi-Factor Authentication (MFA) approval codes, or asking you to download remote-access software.

• Never share login details: Neither Microsoft nor Council IT will ever call or text you unsolicited to ask for your password or MFA approval codes.
• Do not click links: Do not click any links or reply to unexpected SMS messages referencing the Microsoft outage.
• Hang up and report: If you receive a suspicious call, hang up immediately. Report all suspected scam calls or texts to the ICT Service Desk Team via internal Microsoft Teams channels or your line manager, noting the phone number and time of contact where possible.

Please remain vigilant and share this reminder with colleagues especially those who may not have immediate access to digital channels.