Ensuring tenants are informed and can easily share their ideas to improve housing conditions and services has helped Falkirk Council bring home a top award.
On December 4th the Housing team received a gold accreditation – the highest rating available to local authorities - for their tenant engagement work at the National Good Practice Awards held in St Andrews.
The team also picked up a Best Practice in Reporting Performance to Customers award for their video highlighting how the Service performed against the Scottish Social Housing Charter 2018/2019.
Kenny Gillespie, Head of Housing and Communities and Senior Responsible Owner of the Enabled Communities Workstream, said: “The only way to improve our Housing Services is to engage with the people who use them. These awards showcase our commitment to keeping our tenants informed and involved in the decision-making process, because they are at the heart of everything we do. They also highlight how we are actively working to better understand and meet the needs and aspirations of our communities, key aims of the Enabled Communities Workstream.”
The National Good Practice Awards are organised by the Tenant Participation Advisory Services (TPAS) Scotland to showcase inspirational success stories of tenants and landlords working together and celebrate the people, ideas and organisations that shape the tenant agenda work of tomorrow.
Pictured are members of the teams responsible for Tenant Participation and Performance in Housing Services, as well as our Corporate Communications Team, who work together to produce Tenant Talk and other performance information for over 16,400 tenants. Left to right: Helen O’Neill, Stuart Moir, Alan Christie, Christine Thomson, Dawna Chisholm, Natalie Moore-Young, Daniel Keast.